- Uninstall Salad
Uninstall Salad, and all of its associated files and folders
- Restart your computer
This will finalize the uninstallation of Salad, as it does with most programs that require drivers to run.
- Reinstall Salad
Navigate in your internet browser to www.salad.io and re-download the installation .exe, and when the installation finishes, be sure to uncheck the “Run Salad” checkbox.
- Open Bitdefender
This will be the main screen you are presented within Bitdefender, and is your base of virus-fighting operations.
- Navigate to Protection
To access your antivirus related settings on Bitdefender, click the ‘Protection’ button situated on the bottom left of the main screen.
- Navigate to your Antivirus settings
After clicking on the ‘Protection’ button, you will be presented with your protection features. From there, select the ‘Settings’ button from the dropdown list of ‘Antivirus’ tab.
- Click on ‘Exceptions’
After you have clicked the ‘Settings’ button, you will be greeted with 3 tabs namely ‘Shield’, ’Exceptions’ and ‘Drives and Devices’. From there, select the Exception tab just beside Shield.
- Click ‘Add’
After you have entered the Exceptions tab, click ‘Add’ beside ‘List of files and folders excepted from scanning’.
- Adding Salad as an Exception
After you have clicked ‘Add’ you will be greeted with a dialogue box. In that dialogue box you’ll want to navigate to the Salad installation folder and select it, the default installation path is “C:\Users\YourUserHere\AppData\Local\Programs\Salad” (without the quotations). Then, check on the ‘Both’ option and click ‘Add’.
- Click Add
Once you’ve found your Salad installation folder and clicked it, hit ‘Add’, and it will bring you back to the main Bitdefender Exception whitelist page with your newly added exception.
- Run Salad
Let Salad run for at least 30 minutes after setting up the whitelist. Contact support if this issue persists.